"Over 28 years of reliable EAP & Behavioral Healthcare Services"
Human Resource Solutions
A robust EAP and work/life program, supported by experienced and professional behavioral health consultants, can be an important partner and significant source of support for Human Resource and Benefit specialists. Yost EAP helps organizations find the comprehensive workforce solutions needed to improve employee health, productivity and morale, while simultaneously helping to control healthcare and turnover costs.
Since our inception in 1983, Yost EAP has been providing comprehensive EAP programs that include integrated behavioral health, work/life, health and wellness, safety, workforce training, research and management consulting services. For an overview of the wide spectrum of services we provide, please review the summary information provided below. For a more in depth look, please look at the pages dedicated to specific topics that may be of interest to you.
Problems Covered: Issues may include, but are not limited to personal or job related stress, alcohol and substance abuse, psychological problems, interpersonal conflicts, relationship problems, marital difficulties, family conflicts, parenting issues, child adjustment problems, career concerns, geriatric health problems, work/life adjustment issues, financial difficulties and legal problems.
Orientation for Senior Executives:Yost Account Executives provide an overview of the EAP to ensure full endorsement and proactive support from all levels of management.
Policy Design and Review: Develop a clearly defined EAP policy, as well as an annual review and update of the policy.Meet with senior management to assure the EAP complies with organizational objectives and integrates with existing programs.
Program Promotion/EAP Awareness:Develop a program start up package including EAP announcement letters to employees and family members, brochures, wallet cards, posters, and other appropriate materials.Provide ongoing promotional activities including newsletters, health fair participation, and site visits.
Management/Supervisory Training:The EAP is introduced to managers, supervisors and other key designated officials via a comprehensive training program covering job performance issues, confidentiality, EAP referrals, documentation, and legal requirements. Employee Orientation:Both initially and subsequently for new hires, present the program to employees, and whenever possible family members.
Easy Access:Through the use of our toll free number, clients can readily access services and speak with intake specialists.
Face to Face Assessment:Office based assessment services by licensed, professional counselors that have been credentialed by Yost EAP.
Short-term Counseling Services:At no fee to employees or family members, licensed counselors provide in person counseling sessions for issues that can be appropriately treated clinically within a short-term model.
Personal Telephone Consultation:Whenever necessary or requested, and clinically appropriate, licensed counselors can provide initial phone assessment and subsequent telephone counseling.
Referral Coordination:When clinically necessary, referrals are made to carefully screened professional treatment specialists, as well as to community based agencies, self-help groups and private treatment centers.In addition to referrals to mental health and substance abuse providers, referrals are also made to legal resources, financial resources, childcare resources and elder care resources, among others.
Follow-Up:Masters level case managers continue to consult with individuals who have requested assistance to confirm that an appropriate resolution of their problem has been achieved.
Confidentiality:Maintain a confidential EAP service consistent with federal, state and ethical requirements, including HIPPA.
Supervisory Referrals:Work closely with supervisors and managers in facilitating referrals and providing appropriate recommendations and ongoing follow-up as per authorization with signed release of information forms.
Emergency Services:Through the use of our toll free number, counselors are available 24 hours a day, 365 days a year to deal with any crisis situation which may warrant attention either during or after normal business hours.
Critical Stress Response:Licensed clinicians with experience in critical stress response provide timely intervention, including onsite counseling services to management, employees or family members who have been exposed to a particularly stressful situation such as catastrophes, death and other medical or psychological traumas.
Management Consultation:Counselors and Account Executives are continually available to management and supervisors to consult about workplace and EAP issues, as well as to ensure that the program is meeting agreed upon objectives. For small companies looking to bolster their human resource practices, Yost training and consulting offerings can include the involvement of Certified Senior Professionals in Human Resources (SPHR), in addition to licensed behavioral health professionals.
Ongoing Onsite Services:Provide regularly scheduled onsite counseling services for client organizations desiring this level of service.
Reorganization Support:During times of mergers, acquisitions, downsizing or other reorganization events we provide relevant consultation, together with onsite presentations and counseling services.
Integrated Health Care:Provide a comprehensive suite of services including prevention and care management practices designed to optimize treatment while controlling costs associated with the behavioral components of physical illnesses, disabilities, workplace injuries and medication usage.
Wellness Education:Provide a wide range of topics for the purpose of educating employees and family members regarding behavioral health issues.
Federal Drug/Alcohol Training:Provide alcohol and drug (controlled substances) training that satisfies federally mandated requirements (D.O.T., D.O.D., etc).
SAP Services:Provide the appropriate evaluations, recommendations and follow-up offered by credentialed, substance abuse professionals in compliance with federal requirements.
Threat Management:Work together with supervisors, human resource professionals, medical directors, security and other designated individuals in a team effort to prevent potentially imminent episodes of workplace violence.
Workplace Violence Prevention Training:Provide a thorough, detailed workplace violence training module for managers and employees.
Harassment Prevention Training:Provide training to minimize sexual harassment and discrimination in the workplace, as well as to increase sensitivity to diversity issues.
Web Based Services: Through the use of our comprehensive web based services, Yost EAP provides clients with a broad offering of searchable articles, databases, calculators, and other relevant content that is continually updated.
Program Evaluation and Reporting:Provide timely utilization reports at intervals agreed upon with client organizations (usually quarterly) that cover a wide range of relevant feedback topics.
Research & Outcome Studies:Conduct and report on the results of research and outcome studies that provide critical information regarding clinical success and cost/benefit analysis. For Union Companies Union Training:For companies with unions we provide training to officials designated by the union for the purpose of encouraging their active support of the program.
Union Referrals:We work with key designated union officials who may wish to direct troubled employees into the program.
Union Consultation:Yost also provides ongoing consultation with union officials about employee concerns and union referrals when authorized by signed release forms.
Experience can make a difference when an organization remains focused on their mission. To learn more about how our experience may help your organization fulfill its mission, give us a call at 1-800-835-5012 or 1-315-451-5164.
